Obstructed View, Limited View, and Partial Obstruction means that in a certain location, the seat may not have a full view of the entire performance. All venues and types of obstructions are different and may not be the same for all events. The venue where your event is located is responsible for deciding if a specific seat location has a partial view and the venue also is responsible for printing the disclaimer on the ticket. The sellers on the site are required to include this information when listing tickets for sale, but might not always know how large the obstruction is or any of the other details.
Last updated: Mon, Nov 20, 2017 at 10:47AM
All tickets that are sold on the site were originally purchased by someone else, as part of the secondary market. The name on the ticket may be a different name, or there may not be a name at all. Your name does not need to be displayed on the ticket to attend the event, as all tickets are transferable.
Last updated: Mon, Nov 20, 2017 at 10:54AM
The site is not affiliated with any venue and is not able to provide the specifics of the event other than the start time. Event start times and performers are always subject to change, so you are encouraged to check the venue or artists website for the most up-to-date information.
Last updated: Mon, Nov 20, 2017 at 10:58AM
When your order has been confirmed by the seller, you will receive an email notification that the tickets you requested are still available.
Last updated: Mon, Nov 20, 2017 at 11:30AM
You do not need to bring the order summary that was emailed with you to the event. Your tickets (or, for Flash Seats, your ID or card registered to your tickets) are the only thing that you will need to bring.
Last updated: Mon, Nov 20, 2017 at 11:32AM
Many times, sellers will receive their tickets sooner than expected, but because they may not know exactly when that will be, they provide the latest date that they expect to receive the tickets. The sellers will send the tickets to you as soon as they are made available to the seller, so expediting this process isn't available.
Last updated: Mon, Nov 20, 2017 at 1:48PM
With the 100% Guarantee, the site commits to provide you with the tickets that are the same or better than the ones that you originally requested. The sales terms and conditions state that the site has full discretion when deciding if the tickets are comparable or better to the ones that you originally requested. If you feel that you did not receive the correct tickets, please contact customer service right away to assist you further.
Last updated: Mon, Nov 20, 2017 at 1:52PM
Customer service will try to see if it is possible to get your tickets reprinted or reissued. However, we are not responsible for tickets that have been lost, stolen, or damaged. It can be very difficult to get tickets reprinted or reissued, so it is always recommended to keep them in a safe place.
Last updated: Mon, Nov 20, 2017 at 1:54PM