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There are many ways to deliver tickets to ensure that customers receive their tickets as quickly and easily as possible. These delivery types include:Email Delivery: Tickets that will be sent to you via email as soon as they are made available. The email will include a link to download and print your tickets.Instant Download: Tickets that are typically sent within minutes after your order has been confirmed. You will receive an email with a link to download and print your tickets.
Mobile E-Tickets: Tickets that will be sent to you via email and that
must
be displayed on a smartphone. You should not print these tickets out, as they cannot be scanned from paper at the venue.
Shipped Tickets: These hardstock tickets will be shipped to you through UPS. Once the tickets have shipped, you will receive an email with the tracking information.AXS Mobile ID (formerly called Flash Seats): Tickets will be transferred to you electronically. You will need to create an AXS account at www.axs.com using the email address that was used to purchase your tickets. You will also need to install the AXS mobile app. The app will provide you with a barcode for the venue to scan when you arrive at the event.Electronic Transfer: Tickets will be transferred to you electronically from the website on which they were originally purchased. They will be pulled up and scanned from your smart phone, and there is no need to designate a credit card or ID for the tickets.
Special Delivery: A form of delivery that includes
Local Pickup
- Tickets will be available for pick up from the seller at or near the venue with a valid ID.
Will Call
- Tickets will be available for pick up at the venue's Will Call window or Box Office with a valid ID.
Paperless Tickets
- Tickets are associated with the original form of payment. This may be on a credit card or prepaid gift card. You will either receive this card by picking it up or, if possible, it will be shipped, or a meet up at the venue will be coordinated between you and the seller.
If your order is being delivered to you through the website's Special Delivery services, you will receive an email with additional instructions, along with the details that are necessary to have an easy and quick pick up.
Last updated: Tue, May 19, 2020 at 9:03AM
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If the event is coming up in a few days or few hours, most of the tickets on the site will be available for Email Delivery, Mobile E-Tickets, Electronic Transfer or Special Delivery. When the order has been confirmed, you will receive either a link to download and print your tickets or detailed instructions on how you will be receiving your tickets.
Last updated: Tue, May 19, 2020 at 9:03AM
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As stated in the Terms & Privacy Policy, all sales that are placed on the site are final. All customers are required to check a box that says that they agree to this policy at the time of checkout. This policy is in place because once the seller confirms the order that you placed, there is a legally binding contract for those tickets. Sellers have a strict, "all sales are final" policy. There are no exceptions to this rule. Tickets are not exchangeable, because tickets on the site come from many different sellers and it may not be an even exchange.
Last updated: Tue, May 19, 2020 at 9:03AM
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The only information that the seller may see is what is required to successfully delivery your tickets to you, such as your shipping address.
Last updated: Tue, May 19, 2020 at 9:03AM
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Many times, sellers will receive their tickets sooner than expected, but because they may not know exactly when that will be, they provide the latest date that they expect to receive the tickets. The sellers will send the tickets to you as soon as they are made available to the seller, so expediting this process isn't available.
Last updated: Tue, May 19, 2020 at 9:03AM
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Of course! All tickets that are ordered on the site are 100% transferable. Venues do not check IDs to match original name.If you are gifting tickets that are set for Special Delivery, the seller may ask for a form of ID before giving the tickets to the person attending the event. Please email customer service right away if any contact information needs to be changed so that we can send this request to the seller right away.
Last updated: Tue, May 19, 2020 at 9:03AM
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When you place an order, it is guaranteed that all seats will be together unless the seller notated otherwise. Please be aware that for theater events, the venue may use odd seat numbers on one side and even seats on the other side, and your tickets may appear to be separated, but are actually together.
Last updated: Tue, May 19, 2020 at 9:03AM
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After searching and selecting tickets, you can place your order on the website or over the phone with an agent. When the seller confirms that the tickets you ordered are still available, you will then receive a confirmation email. This email will include any available delivery information. When your tickets have been sent, you will receive a second email with that information. Delivery methods are determined by the seller and are also based on when the tickets will be available.
Last updated: Tue, May 19, 2020 at 9:03AM
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Two listings in the same row and section may not always be next to each other and can even be seated at opposite ends of the row. This is because most of the ticket listings on the site come from different sellers, so unless the seller has noted otherwise, it is not guaranteed that seats will be together unless they are placed in the same order.
Last updated: Tue, May 19, 2020 at 9:03AM